Replacing a spreadsheet-run respite program with a platform people can trust…

Tennessee Caregiver Coalition ran its volunteer respite program on a borrowed, faith-branded registration tool and a stack of spreadsheets. I owned discovery, requirements, and the registration flows for two of the platform's three user roles, on a ten-person team building toward a production handoff.

Role

UX Designer — owned discovery and registration flow design for volunteers and caregivers